CAPE UNION MART LOCH LOGAN, 0 FOR SERVICE

I wanted to purchase something at Cape Union Mart last week. I wanted to use Pay just Now, the cashier warned me to say it is a hassle. I then made a payment with my RCS card. For some reason the system, internet lines were very slow the cashier suggested we cancel the process. I already received the sms from RCs to confirm the payment we through. The store manager then confirmed that the amount will automatically be refunded. I did not trust the system, confirmed with RCS, the amount did go off and was not refunded. I informed the manager at the store, who then confirmed to follow up with RCS and then get back to me. I followed with her again in the afternoon, with no feedback as yet. It has been almost a week, no feedback from the store, I called again now as I now received the statement confirming the debit. Still no feedback from the store. I have a very loyal and regular costumer of Cape Union Mart, but will definitely choose the stores I consider to buy from very wisely. I please need the query sorted and a refund for the amount.