Cape Union Mart has lost a client!! NO SERVICE FROM THEM

On the 19 May 2018 I went to Cape Union Mart at the Mall of the South in Johannesburg South to purchase Shampoo and Conditioner to wash my jacket from them. i was promptly assisted and advised that they do not have it in stock however the store assistant looked on the computer and told me he will order it from the Heidelberg Gauteng branch as they have 22 bottles in store. He will also order extra in case another customer needs it. It will take 5 days to reach their store and he took down my details. Friday 1 June 2018 I went back to the store as i have not heard from them and 2 weeks has passed. I was promptly served by a salesman by the name Device. He looked in the store book where he found my name and order. He said it has not arrived. Heidelberg still has 2 bottles showing on the computer and he will call them and get back to me the same day. Its already Tuesday night and 4 days has passed no call as yet. It is heading for 3 weeks and no response or service at all? Why??