Cape Union Mart - Greenacres : your Client Service needs a Revamp

I went into your Greenacres store on Saturday to enquire about an order I placed with your store in Dec 2019. A sales assistant took my details to call me when they receive the jacket I was interested in buying. Can you imagine my disappointment when on Sunday the staff on duty struggled to explain the oversight. My concern is how can a market leader like yourselves be so inconsiderate in relation to quality client service...being a dominant player in the market doesn't mean you treat individual clients like dirt. I felt completely let down by a brand that I supported for years