CK
Craig K

1 reviews | Active since May 2009

05 Mar 2018, 22:08

Cape Union Mart false advertising again, but worse than before.

Another unpleasant experience at Cape Union Mart... Wanted to buy a sale item, the LED Lenser M14 Torch or alternatively LED Lenser P14.2 Torch. Phoned around... no stock... But it is listed on ads on most pages I go to. Yes because they know I will see it, click the link, end up on the website, and then hope I will buy something other than the falsely advertised items. I called Tygervalley and Devon, a sales person, phoned around to find me one. Canalwalk had two. I specially went to Century City where Neo assisted me, but wait.. they only had 2 display ones, with compromised packaging and batteries missing. Then to add insult to injury, it wasn't the advertised model, but an older model. The website lists the new specs, but they are selling older models e.g. the LED Lenser M14 Torch is the 225 Lumens model (as Neo found to his horror when I pointed it out) but the website lists the 400 lumens model. 2 words... false advertising. I took screen shots, and pdf'd the website to ensure I have evidence to use when complaining (again) to the Advertising standards authority, except this time I am going to raise the fact that this seems to be their advertising approach, which is underhanded and *********. Shame on you again Cape Union Mart for lying to your customers.

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Replies (1)
Cape Union Mart
Cape Union Mart's reply06 Mar 2018, 16:36
Official

Good day Craig,

Thank you for contacting our customer service department and for bringing the matter to our attention. We sincerely apologize for the inconvenience.

As per your telephonic conversation with the Customer Service Manager, the matter is currently under investigation. Please note that you will be contacted tomorrow with the outcome by him.

Your overall satisfaction is important to us and therefore we will ensure that the matter gets resolved accordingly, we trust that your future interactions with us, will be more pleasant.

Kind regards,

The Cape Union Mart Team