Cape Union Mart ...experts at annoying their customers

I purchased about R10,000 of articles a month ago. I went overseas and wanted to get in touch by email with the same store (Fourways crossing) to order some more things. I emailed Head office, what a waste of my time no reply even to date after a month.

I managed to get the email and sent my queries to Mpho the extremely helpful and competent assistant. The emails were intercepted by Queen, who excelled at being completely unhelpful and sending unwanted useless photos instead of answering the queries.

Now that I am back in the country I have returned to the shop, issues raised were not actioned and I am left with an incomplete order and less than a week to have it satisfied. It seems that they have a problem with pushing their customers away and their management ignoring requests and not passing the queries on to the person involved. I shan't be returning to CUM.