Cape Union Mart dropped the ball and I suffer

I placed an order for a bag on the Cape Union mart website, to be delivered. The website asks for the exact address including province. Unlike many other stores, they are more expensive in their items, and charge for delivery which I paid because their delivery turnaround time is shorter than other places. On the day my item is meant to be delivered, their courier contacted me and said they had sent my item to Cape Town as they did not know where I was located, but on my delivery note it clearly states GAUTENG. Courier company did not care and was absolutely rude to me, when I contacted Cape Union mart they merely sent email response they are looking into it and waiting response from the courier. Now, Cape Union Mart has stores nationwide, but they cannot make a plan to collect from their store and deliver my item while the courier waits for a return from Cape Town. Instead they would rather have me their client do the waiting and do the frustration when clearly it is their fault and the fault of their service provider. But here I am left holding my thumbs waiting for them to care. It seems that no company in this country actually cares about their clients, once they have your money you suffer at their whim