CAPE UNION MART - DISGUSTING SERVICE LEVELS VERY PATRONIZING , NOT SUSTAINED

Messed around by Cape Union Mart ' CUM " . Cavendish and V and A Branches . Tried to get a K- way product repaired ( Cavendish ) , obfuscation , arrogance , disinterest etc , a battle to get co -operation . Then tried to get assistance with a duplicated purchase and more favorable terms , as per the CUM Policy . No such luck , too much effort to access previous documentation on the system , noting that my cell phone number demanded for this particular purpose ! No, it is for unsolicited marketing purposes , not to assist you the customer . V and A ( Chad and Cindy ) the former could not even get a correct cell number recorded , the latter failed to revert as advised and in respect of a product request/ purchase . Too much trouble , no reminders written down if you can only remember when tea , lunch - home times are ! Very ANC Government style . Think Pick 'n Pay , one reason why they are in the current mess is the poor customer service . Then for CUM Customer Care ( not -Customer Care ) Naz , terribly distraught about the poor service , then she fails , to revert or perform as promised , was asked where she could send a Complementary Voucher , hahaha , another wee inaccuracy /lie . Promised to get back to me , just did not say when ! A complete joke . I sense the Staff Training done with same service provider that provides training for the ANC National Government Staff , the time has come to dump CUM and start patronizing Outdoor Warehouse , clearly customer service is not important . Service levels used to be excellent at CUM , oh dear , the general service malaise has finally and fatally struck CUM .