1 reviews | Active since May 2009
Cape Union Mart Disgraceful Service
Never in my life have I ever experienced such distasteful and unorganized service as recently experienced with Cape Union Mart & the RCS Group over the last 2 weeks.It all started when I wanted to buy the Garmin Fenix 3 watch (Silver Bezel & Red Strap) for R8999. I thought that I might as well open up an account with CUM as they have a wide range of accessories that I could buy in the future. To cut a long story short my account was approved and I was issued a card a few days later. I went to the Fourways branch to buy the watch but the new CUM credit card did not work and I had to follow a telephonic approval process x3 times in the store only to be asked for my green bar code ID book for a second time which I did not bring as this was already provided the first time a week prior at the store. This is over and above the x2 other attempts I tried to get the watch. Nicol branch also assured me they had stock of this watch and upon arrival they didnt.<br> <br> Emailed the complaints department last week Friday and still no response.
We do apologise about this lack of feedback.
This is not the experience we would want any of our customers to have when dealing with our stores.
RCS is a third party credit provider and we will look into the delays in getting your account card approved and collected.
We have escalated this to our customer services manager.
We will ensure that this is seen to as soon as possible.
Once again our apologies.
Kind regards
The Cape Union Mart Team
We do apologise about this lack of feedback.
This is not the experience we would want any of our customers to have when dealing with our stores.
RCS is a third party credit provider and we will look into the delays in getting your account card approved and collected.
We have escalated this to our customer services manager.
We will ensure that this is seen to as soon as possible.
Once again our apologies.
Kind regards
The Cape Union Mart Team