Cape Union Mart customer service please

On 29 April 2018 I bought a pair of K-way hicking boots. One shoe came loose in front and on 11/10/2018 I took it back. I was told it would take 4 weeks to be prepared. This I found unacceptable because I am preparing for a Camino and need my boots on a daily basis. After 4 weeks I have quistioned the problem 3x (weekly), I complained at C U M head office and I have complained on the K-way website. Only once did I get feedback. I was told that there are 4000 broken shoes and I need to fall in line!!! Time is running out for me and I need a reliable pair of boots to prepare for my Camino!!!