Cape Union Mart Customer Service

I recently shopped at Cape Union Mart, Pavilion, purchased a ladies xs jacket and was advised it will be delivered to me as they did not have my size at their store. A week later I received my delivery, only to find that they sent me an xl. I called their DC and they arranged for it to be picked up and I was advised that there is no stock. The agent did not advise what would happen to my money. I then called their 0860 number a few days later and apparently, I was supposed to receive an email regarding the refund. I waited for that mail and still have not received it to date. I called the Pavilion store and was told I will be called back in 5 minutes and still have not received a call back. I then sent an email about 4 days ago and still no response. I put up a complaint on their Facebook page and no response. My husband paid R1900 for that jacket, so does this mean they just going to keep quiet until I kick up a storm?