Cape Union Mart Cresta refund problem on an electronic product

@CapeUnionMartCresta need training on their company policy as per link below.https://www.capeunionmart.co.za/return****changes.html Having purchased a Garmin Venu2 GPS Smar****ch on Saturday, we returned on Sunday as the product was not working. To be told that WE need to take it to Garmin directly.... Process already flawed and compromising customer service / satisfaction. As per their website it is as simple as a manager assessing the product and refunding / not your money - IN THEIR CASE NOT. See below taken directly form their website: Products may be returned for credit, exchange or refund within 60 days from date of purchase, provided that the merchandise is unused and is returned in its original box/wrapping together with a valid cash sales docket/invoice. Refunds will exclude all delivery fees that are paid as part of the order. Opened electronic items must be returned to a physical store to be assessed by a manager, before any refunds will take place. Products may be returned for credit, exchange or refund within 60 days from date of purchase, provided that the merchandise is unused and is returned in its original box/wrapping together with a valid cash sales docket/invoice. Refunds will exclude all delivery fees that are paid as part of the order. Opened electronic items must be returned to a physical store to be assessed by a manager, before any refunds will take place. Having returned the product the next day and being told to go to Garmin , they have now accepted the product back, refusing to provide a refund until they have sent it to Garmin. It seems that Cape Union Mart Cresta returns policy is in fact non existent and I would strongly advise against purchasing electronic equipment from them as they are not trained or equipped to manage a refund on a return of this nature.