Cape Union Mart Cresta poor service delivery

I have bought a pair of expensive rare earth boots in May 2018 at Cresta Cape Union Mart. It was supposed to last me a few years, but after wearing them just 5-6 times, the leather on the front of the boots started comming off. When I returned the boots, the manager said that he would send it in to the factory to fix it or give me a new pair. A month later, I had to return to the store, after I heard nothing back from them, just to see the boots, still in terrible condition, and hear that the factory decided that it was my fault and they will not replace the boots. I told them that it is unacceptable as I paid nearly R2000 for the boots and demanded them to send it back again and come up with a better solution. Again the boots came back (after another 3 months, where I had to go there - not them following up with me) with no result.

Then the manager realized that I'm not going to just leave it there, and decided to phone another branch, and said that he will have the new pair of boots in his store just after Christmas. Well, it has been yet another month and I'm still waiting for the call from Cape union mart in Cresta to get my new pair of boots, hopefully in time for this coming winter.

I don't think that it is bad just for the brand name itself, but also so bad for Cape Union Mart as a franchise, as there was no effort put into solving this problem so far. It is so dissapointing, and I will never buy anything at Cape Union Mart again.