Cape Union Mart Can’t Delivery to their Customers!! Shocking online service

Cape Union Mart I’ve always been a loyal customer to you. But I think it’s time to part ways... I’ve made an online purchase on the 3/5/2020 to the value of R3697.10 and we are heading for week nr 4 where order says in progress...(28/5/2020)On their website it states that there will be a 3 week delay. I’ve emailed them 5 times where there was only 1 reply 4 days later (today stating my order still need to be processed etc...) please don’t get your hopes up with any customer service at all!! You will be wasting your time.

All of a sudden a few hours later my order got cancelled without any explanation , email or communication!!! I’m so fed up with Cape Union Mart keeping me waiting and sitting with my money for almost a month just to find out my order got cancelled (items was bought on special) and no one knows when they will refund you???

Really shocking service!! Will not be supporting them and thank you for the huge disappointment Cape Union Mart. I’m sure there are a lot of other customers which will be going through the same?