Cape Union Mart- Canal Walk

Utterly putrid service and *********** staff at the Canal Walk branch. Their after sales service is revolting to say the least. They are very eager to make sales and meet targets, but couldn't care any less post sale!

I've opted to use their service re: alterations as not to void the warranty of the jackets. I sent in x2 down jackets to have panels removed; bear in mind both jackets were Mediums. After the standard turn-around time of 4-6 weeks I finally received a call advising me that the jackets were ready for collection.

During the 4-6 weeks it became my responsibility as a customer to follow up on the progress. Apart from me following up; the only time I heard of them was when I took the jacket in and when they called to advise its ready for collection.

Upon collecting my items, one of the jackets was done as per request. The second jacket was a Small with a Medium tag put on it (bear in mind both jackets were Mediums as previously mentioned) and the sales consultant tried to convince me that it was the same jacket I had requested to be altered. He even went to the extent of showing me the "cut-off" panels which I requested to be altered.

What was more frustrating is that they tried to pass the buck from pillar to post and not take ownership for their mess-up and tried to shift the blame to the customer!!

Highly disappointing from such a big retail outlet