TC
Theresa C
1 reviews | Active since May 2015
23 Mar 2023, 09:30
Cape Union Mart bad Customer Service
I bought online from Cape Union Mart , they delivered the wrong size, I phoned and email them and the lady on the phone said they will collect the wrong shirt and then deliver the correct size. Week later, I had to phone again. The answer the emails 2 days later. Then this morning they said thet do not have stock. Online there is still 2 available in the correct size. I will never buy anything from them again. They do not care about the customers. I never experience such bad customer service before, for such an expensive place you will think they will be more professional.
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Replies (1)Cape Union Mart's replyOfficial
28 Mar 2023, 07:44Hello Theresa
We are sorry you had such an unpleasant encounter with our online team
Please provide us with the name of the store the incorrect item was sent to.
Please provide us with the name of the store the incorrect item was sent to.
We will do everything we can to make sure this doesn’t happen again.
Once again, we apologize for our failure to serve you well.
Thanks so much for letting us know.
Your feedback is valuable to us.
Kind Regards
Cape Union Mart Team
Cape Union Mart's reply28 Mar 2023, 07:44
Official
Hello Theresa
We are sorry you had such an unpleasant encounter with our online team
Please provide us with the name of the store the incorrect item was sent to.
Please provide us with the name of the store the incorrect item was sent to.
We will do everything we can to make sure this doesn’t happen again.
Once again, we apologize for our failure to serve you well.
Thanks so much for letting us know.
Your feedback is valuable to us.
Kind Regards
Cape Union Mart Team
