Cape Union Mart and RCS card devision

On the 20th of March 2019 I app**** for an account at Cape Union Mart Irene Mall. They told us it would take more or less a day and that I would get an sms informing me of the outcome. On Tuesday the 26th of March I went back to Cape Union Mart Irene to find out about my application as it has now almost been a week since I app****. The lady at the store phoned RCS card devision and their reply was that they did not receive any documents from the Irene store regarding my application. Funny thing is that I had a missed call from RCS just the previous day plus the lady at the store confirmed that the email they sent it to was indeed the correct email address. The Irene store sent the documents again. On the 29th of March I received an email that RCS requires 3 months bank statements which I mailed to them the same day. On Saturday the 30th I received a sms that I must send RCS 3 months bank statements. I did this for the second time. An hour later I received yet another sms requiring of me to send 3 months bank statements which I did for the third time...

It is now been two weeks since I app****. Yesterday (2 April 2019) I phoned RCS cards devision on ***. The lady I spoke to said that my proof of income is still under revision and that it will take 24 to 48 hours for an outcome. When I complained that it’s now been more than a week since we sent the documents for the second time she even had the audacity to argue with me that that is not the case?! It’s now again been more than 24 hours...?!!!! I wanted to buy my daughter a present for her birthday on Friday 5 April. 2 Weeks after I app**** for the first time and still nothing?! PATHETIC to say the least.