Cape Union Mart and RCS

A payment I made went of twice, while the Manager assured me the amount was reversed to my bank account. After one week and no reflection of the amount on my bank statement, I call them, just to be informed that the amount will not be paid back to me unless I fax through all the necessary information. It's my first time ever, that a amount which is subtracted twice (with the promise that it is reversed) is not without any hassle. They made their problem mine, because now I have to sit without money (WHICH IS MY LIVING MONEY), and all this admin and try to get back where the mistake is made by them. I told the lady in the shop that the amount went of twice and if I was willing to show them or give them the details (but well if something is reversed you are not supposed to show proof)!!!!