Cape union mart and parcel ninja

I bought k way floppy hat at cape union mart online via payflex 14 days back when I track where is my parcel it says delivered but I haven't received it I have also send the email to cape union mart they promised to call me within 48 hours but they did not call me. I have also sent email to their courier parcel ninja 5 - 8 days back nothing. Thapelo ***