Cape Union Mart

On the 6th Feb 2023, I ordered 4 items from Cape Union Mart. The order was paid and I received a tracking number the following day. Parcel was collected the following day by the courier. The tracking did not reflect any movement on the parcel. I called the online number. I was told that the courier lost the parcel. I requested that the parcel be replaced. After several call, emails and sms's, I have still not received my parcel 3 weeks later. I will not purchase anything online again from Cape Union Mart.