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CJvR
Chantelle Janse van Rensburg

1 reviews | Active since Jul 2016

16 Oct 2018, 15:43

Cape Union Mart

I was on the website Friday the 5th of October and attempted to order a pair of Salomon shoes.

Although all orders didn't go through and were canceled, due to website failure/error. The amount of R1599 was still deducted off of my credit card.

I have emailed, online messaged them and they claim that the money has not been received, despite my bank confirming (consultants and statements) that it has indeed gone through and that I am to be refunded.

This has been ongoing for a week and a half and I am at the point that I will never support Cape Union Mart again. After years of support.

Why must I pay for no service/item and get ignored in turn when I ask for my monies owed.

My bank is too well aware of this situation and will take matters further.

0
Replies (4)
Cape Union Mart
Cape Union Mart's reply16 Oct 2018, 16:24
Official

Good day Chentelle1111,

Thank you for taking our call. As discussed the matter will be resolved within 24 hours.

Again, our sincere apologies for this disappointing experience.

Kind Regards,

Cape Union Mart

CJvR
Chantelle Janse van Rensburg's update26 Oct 2018, 13:11
Reviewer Update
I have been patient for three weeks now and still no resolution. I am so disappointed in Cape Union Mart. Withholding my hard earned money due to a website glitch on their side.
CJvR
Chantelle Janse van Rensburg's update26 Oct 2018, 13:15
Reviewer Update
I have been patient for three weeks now and still no resolution. I am so disappointed in Cape Union Mart. Withholding my hard earned money due to a website glitch on their side.
CJvR
Chantelle Janse van Rensburg's update27 Feb 2019, 13:31
Reviewer Update
Please note that this is an ongoing matter as this past Saturday (23/2/2019), a debit order of R1599 was deducted off of my credit card account. Please can this unnecessary, reoccurrent online error be corrected as well as blocked as I have to ordered nor received any items. This has been ongoing since last year October and have no right to take my money. I have YET AGAIN too disputed this with my bank to take matters further. Too note, that a vow never to make use of CAPE UNION MART in my life again. It has caused me financial and emotional stress for four months and I have had enough. Rectify this soonest or I will take matters even further.