AM
Ashraf M

1 reviews | Active since Aug 2017

25 Aug 2017, 09:33

Cape Union failure to remove security tags, resulted in embarrassment and stress.

I purchased a K-way rain jacket from the Cape Union online store. Unknown to me the store had not removed the 2 security tags on jacket. Whilst wearing the jacket, I went into a local sports shop and the alarm triggered and I was embarrassed and stressed having to explain myself and produce my proof of purchase invoice, to their security. I explained this incident to CU Customer complaints department and was offered a mild apology and a small compensation voucher for their error . They were blaming their own retail store and private Sport stores mannerism of handling this incident. I would rather consumers be made aware of their error and incompetence.

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Replies (1)
Cape Union Mart
Cape Union Mart's reply11 Sept 2017, 16:37
Official

Good day Ashraf,

Our sincere apologies for this disappointing experience. We have notified our online manager to ensure that this does not happen in future.

We will be in touch shortly.

The Cape Union Mart Team