CAPE UNION DO NOT USE DPD LASER

I placed an order CUM***0 on the 26th June and was notified it takes between 2-4 days delivery for main cities. I received a message from a courier company 30th June that my parcel was out for delivery with Dpd laser driver Sydwell Chavalala reg JT76ZVGP. To my surprise after going back and forth with the driver on that day, he eventually told me my parcel had been misrouted/placed into the incorrect vehicle for delivery. The parcel should not be in his route and that it will be delivered Monday. Since Monday 3rd July i have been back and forth with Cape union consultants and the courier company as to when this parcel will be delivered. I have been promised feedback daily with none given then i have to call back in to get the progress of my order. To date, 6th July not Cape union or the courier company has called to notify me where the parcel is or when it will be delivered. All I'm asking for is for this parcel wherever it is to go back to Cape union so that I can get a refund.