Cape union call centre or ************?

I recently wanted to close my cape union account and was approached by someone from cape union telephonically saying that I would be credited on the 12 October 2017 if I made a purchase and did not close my account. So I went ahead and made the purchase however, one month later, my account has still not been credited. I have been to the cape union in Pavillion 5 times to correct this and every single time they would say that they would phone and haven't. This is a huge inconvenience for me. This seems like cape union are ******** people into keeping their accounts open and not delivering what they promised.

I would like you to go back and listen to the number of calls I have made in store and the call that was made to me to start of with. The service with cape union is pathetic and I don't suggest anyone make an account with the amount of trouble I was given.