Cape Union Brooklyn Mall

I bought 2 Tomtom Cardio watches at this store about 2 years ago. During last week I phoned the store inquiring about a replacement strap for one of the watches when I was told they can order one for me but we need to check the serial number. So, full of hope I entered the store on Saturday, the so called Tomtom 'guru' was called to assist. When I asked about a replacement strap I was informed that these particular watches was discontinued 4 years ago (?) and no straps available..... They won't be able to order from anywhere either. No attempts what so ever, then why sell the product if there is no after service? So I headed to Centurion Mall and low and behold - Vincent from Centurion Branch phoned me back within an hour and managed to order me a replacement strap....... No word about the so called discontinued watch. Moral of the story - Brooklyn branch is too lazy to attempt to assist. Rather drive the extra mile to Centurion Mall - worth it!