Cape Unio Mart doesn't value it's customers

My refund that has not been paid to me despite numerous attempts. Happy (sales consultant @ Merino Mall Ermelo) placed an order for me online on the 28 November 2022 for a Red Mountain medium bag, I was sent an e-mail on 29 December 2022advising me the bag will unfortunately not be sent to me (please see attachment # 1). I must have missed this email so I went to the store on 2 December 2022, Happy phoned their customer service they confirmed sending me an email asking for order number and my bank details (attachment # 2). I tell Happy I'm not gonna reply to that email I'll come buy something else and top up if needs be.

Go to the store on 13th December 2022 they have the bag instore so I ask Happy please ask your customers service to generate a voucher rather and not refund. He stays on the phone for a while, I left the store and asked him to call me once sorted. He calls me later to tell me the refund has been processed, like how I didn't reply to the refund email where did y'all get my order number and banking details..? Now I must wait for 7-10 days for the funds, precisely what I was avoiding, he assured the funds will reflect in my account within 72 hours. That was December 13 2022 ( see attached #3).

Went back again on 17 December 2022 still nothing, bought the bag and asked Happy to please follow up, he didn't get back to me that day. I went back to the store again on 22 December 2022, Happy promised to contact their customer service and get to me which he did. Apparently a voucher was generated on the 13 December but was never sent to me, he then proceeded to ask me if their customer service department phoned to advise me of such and my answer was no.

Today is the 27th December 2022, still no refund or voucher.