1 reviews | Active since Oct 2016
Can't complain about the service because there is none
<p>Terrible service from Cape Union Mart online store. From the shipping taking four days to leave the warehouse (and arriving a day late), to a piece being missing from an item I ordered, to zero response to my email queries (auto-reply promises a response in 24 hours, three days and nothing). After many calls to the helpline that went unanswered and to numerous empty promises from the office that customer services would contact me, looks like the only option is to make a fuss. CALL ME!</p>
Good day Mr Lewis,
We are so terribly sorry to hear that you have had this disappointing experience with our online store. This is certainly not the experience we would want any of our customers to have when shopping with us and once you have received the order. We will look into your query with the relevant teams and ensure you receive feedback as soon as possible. Once again our apologies that we have let you down with this experience.
The Cape Union Mart Team
Good day Mr Lewis,
We are so terribly sorry to hear that you have had this disappointing experience with our online store. This is certainly not the experience we would want any of our customers to have when shopping with us and once you have received the order. We will look into your query with the relevant teams and ensure you receive feedback as soon as possible. Once again our apologies that we have let you down with this experience.
The Cape Union Mart Team