Can I give 0 stars??Useless company, do not expect ANY customer service

Worst service I have EVER received from ANY online shop!! Lockdown cannot be the excuse for everything. I placed an order on 3 May, paid with vouchers, ebucks and the balance I paid cash. When I ordered they ran a promotion where you can get 30% off winter jackets. A week after I placed my order, I received an email to inform me that all orders will take 4 weeks to be delivered. We are now going on week 5, I have had NO success contacting them. No reply to emails, phone lines disconnected. Tried FB, eventually sent a FB message, and after 3 days, I got a useless blanket reply. After about 2 weeks, tried again, no luck. Received an email today, almost 5 weeks later, my order was cancelled (I found this out after going on the website, email only refunded me with a R200 voucher, I spent R1400). Went to the Irene Branch and (extremely helpful lady) they helped to get a phone number. Phoned them from store, useless conversation. Only answer I got, “sorry the items are out of stock”. When I ordered 5 weeks ago, it was not out of stock. I paid for my order, no communication for 5 weeks, and then I find out they cancelled my order. This is unacceptable. I am now as I am writing this, holding on to speak to a team leader. So far I have been holding on for 43 minutes. No answer. They don’t want to help, and if they bother to read emails and look at their FB page, they will see that 99% of customers have the exact same problem.

Absolutely ridiculous!!!!