Broken promises and shocking service

I went to your Store in Watercrest Mall about 2 weeks ago to collect hiking shoes I had ordered online for my son.

While I was there I wanted to get hiking shoes for myself because we went for a hike last weekend.

A gentleman Thanda helped me find a pair I really liked. I asked him if he could keep the shoes for me until the afternoon as it was the last pair and he said he would.

I came back at about 2pm and the shoes had been sold I was furious and disappointed. The manager Jasta found a pair in Pavilion and said he would order and get them brought to the store. I explained that I needed the shoes for the following weekend for a hike and he promised me they would be there during the week and I will have them by the weekend. It’s now been two weeks and no one has even bothered to either give me feedback or apologise for the ********** service I have received.

It’s just not okay that this is the level of service that is acceptable for a premium brand like Cape Union. If your products are so expensive but your service is so cheap what’s the point.

I don’t want anything from you I just want you to know about the shocking service your customers are receiving.