Blown away by amazing service

Where do I start? Cape Union has been my go-to often, but more so this year. Due to Covid, as an emergency nurse, I've had to suddenly start working long hours starting very early and finishing late. In this dreaded winter. And also due to Covid, I can't later too many clothes as we wear washable scrubs over our normal clothes. I've always been a K-way girl but this year, I learned what an ethical brand they are. I bought the Thermalators and 4 (don't judge me!) lovely jackets. There was a hole in the one Thermalators bottom and it was refunded with no question. The one jacket started discolouring and first they gave me a brand new one, no questions asked, and when it happened again, they refunded me in full. But my best experience was today, when my Expedition Series jacket pocket got jammed. With my phone in it! I went to the Rosebank store and they tried to fix it to no avail but they did manage to get my phone out and advised me to take it to Sandton where I had bought it as they don't stock the same jacket. I went there thinking they would take it in for repairs or a new zip. Instead they simply exchanged it with a brand new jacket. Now having defective items exchanged without question is an unknown concept to me, but what really impressed me was the absolute willingness of all the staff to help me, and the friendliness and professionalism of all the staff. I especially want to mention Sidney (Rosebank), EJ (Hyde Park) and Sam (Sandton). Every single staff members at these stores was amazing but these people went above and beyond what anyone can expect. I may have had bad luck with some of my items but I am still a proud K-way girl and Cape Union die-hard fan. I recently purchased the K-way Shasta boots as well (I could not findy size online and eventually phoned the Rosebank store and they kindly kept it for me). One of the ladies even thanked me for the work I do (which is huge for me as we often get unrecognised). Saying thank you doesn't even seem adequate. The Cape Union team is unique and amazing and they have a loyal customer and brand ambassador in me! In the past, I've purchased various things, but this year was different. At a time when it feels like the world is ending, that extra kindness I experienced goes a long way. So I do want to say thank you and keep up the amazing work.