1 reviews | Active since Mar 2017
Bad Service - No follow Up Part 2 - the continuation
<p>Continuation from report sent on 3rd april 2017 entitled - Bad Service - No Follow Up</p> <p> </p> <p>Your Customer Service made me a promise that the branch would contact me in 6 to 8 weeks and organise an exchange for the faulty item. There have been no calls and I refuse to follow up and do their job for them. I left a comment on the previous complaint but nobody has responded so here is another 1 star rating for you. Building up quite a nice collection I see.</p> <p> </p> <p>Great customer service! Not!</p> <p> </p> <p>I have gone and bought a Gramin as a replcement elsewhere. You will not be getting anymore business from me and I will use every opportunity to get friends and family and collegues to shop elsewhere.</p> <p> </p> <p>Do not make promises you cannot or do not have the intention of keeping. I will not forget this.</p> <p> </p> <p>Bye -Bye, customer lost.</p> <p> </p>
Good day Clive,
We would like to apologise for the series of disappointing experiences you have had.
This is not the level of service we wish to provide any of our customers with and this is an instance we do not take very lightly.
We can assure you that a leader will be in contact with you before day-end.
The Cape Union Mart Team
Good day Clive,
We would like to apologise for the series of disappointing experiences you have had.
This is not the level of service we wish to provide any of our customers with and this is an instance we do not take very lightly.
We can assure you that a leader will be in contact with you before day-end.
The Cape Union Mart Team