Bad Service - No follow Up

<p>I bought a Fitbit Surge from Cape Union Mart. After a few months, it froze and i was given a new watch. I was not given a new Prrof of purchase with this as my old one was supposedly good enough. </p> <p> </p> <p>About 6 months afte that, the new watch started haveing strap problems, I took the watch in with original prrof of purchase and after a week i was told that the agent would not fix or exchange my watch as it was out of the year Warranty. </p> <p>Watch was returned without my Proof of purchase. I have contacted Fitbit International to try sort this out but cannot finalise unitl i get my proof of purchase back. I have to follow up as store has organised nothing. When i go back in I get told they have no feedback.</p> <p> </p> <p>I do not enjoy bieng strung along and will not support this company anymore. I used to work in retail and know about these timeframes. If you cannot find a reciept in more than two days its gone, dont bull**** your customers. </p> <p>I have tried sending emails to your Customer Service. Get a reply saying that I will receive a response in 24 hours. I have tried twice and given up. Your company obviously does not care about their clients so I will shop elsewhere.</p>