Bad service from store and the head office

Poor service from Cape Union Mart Tygervally and even worse service from the Cape union mart head office. Payment was supposed to be done last week Monday 11 September. I did send a mail to head office on Thursday to find out what is going on since payment wasn't done. Today a week later still no answer I had to phone head office again but no one seems to know what is going on. This is so sad, I will definitely not be going back to any of your branches and will not recommend anyone on your product. Seems like this company doesn't care about customers.