Bad service from online platform

I used the online platform to purchase a sleeping bag. My transaction was successful until I got an email the following day that they have processed a refund as the item is not available, the refund takes 7-10 days according to the email.

To say I was disappointed is an understatement statement from a reputable company like this one. I called the call centre asking for assistance as I'm unable to go to the store hence the online purchase. They told me the refund has been processed, no one communicated about my transaction being canceled the following day, no one suggested an alternative, they did not even try to get the goods from a store instead they decided to inconvenience me by canceling.

Now I have to go to the store and purchase the item while waiting for a refund. What a bad service, I wasted my time and resources to contact the call centre. All I could get was we are apologize for the inconvenience. What happened to customer service, if your online platform us this bad and useless then you might aswell close it. How can a transaction be successful and then the next day its not and you are refunded without even communicating for an alternative item, what if I did not have the funds to purchase again.

I'm very very unhappy and disappointed 😞