Bad service - Feedback on Damaged goods sold

I am very disappointed in the service that has been provided by your store and staff. <br> On the 30th of June I came to your store and Thato assisted me with a GO Pro for my son for his birthday. <br> There we none in stock but there was one available at your Four ways branch. I was told that I would be contacted to collect. Well on the 3rd of July I called after 14h00 to ask if it was delivered. I was told it was at the branch and could collect. The box was broken but I thought its fine, only to find out that there were parts missing and it was not working. I am so disappointed, firstly you provide the product at a price that I am willing to pay and with the expectation that your company has the integrity to sell me a product with all the items, and in working condition. I know I am a woman but I am not stupid. I suppose I was stupid accepting a broken box. <br> But wait it gets better. My son returned the goods on the Saturday 4th of July his birthday and to be told that a new one will be ordered. They would contact him in the week. Well he has been to your branch with no result. It is the 17th of July today and still no response. do you intend providing me with the goods.