Bad service and quality

To whom it may concern,

I bought a down jacket in 2018. It was shedding feathers like crazy after following every step of looking after it and washing it like one is supposed to. My jacket was returned to the store with over 4 weeks without any feedback. Eventually I placed a review on hellopeter and I got a nee one the very next day. ( Unfortunately I couldnt wear it as winter was at end ) .

Winter is back and this new down jacket is doing exactly the same. I am seriously dissapointed. AGAIN I went in at the witbank highveld mall branch, al 3 people ive been dealing with for the past two days are all saying different things. Two of the staff said that it is definitely not supposed to fall out like that ( I had the jacket with me ) the feathers are literally popping out everywhere. WIKUS was then called and he told me IT IS SUPPOSE TO HAPPEN ??? That the jackets are “over packed with feathers” ??? Not to mention standing there PULLING OUT THE FEATHERS while telling me not to pull out the feathers.

Your help will be appreciated seeing that we are dealing with staff that has no idea what they are talking about.

I am not willing to deal with this and sit without a jacket again. We’ve spent a large amount on goods yesterday. WE ARE TRUE TO CAPE UNION and kway and always will be, but this is unacceptable and we will take legal steps if need be.

Thank you