1 reviews | Active since May 2016

07 Oct 2016, 11:12

Bad service

<p>My daughter ordered a blowtorch online Sunday 3 October. She had to pay R75 extra for delivery within 3 days. This is now day 5 and no delivery yet. Everytime she phones them they say it will be delivered. Why do you have to pay extra for speedy delivery if they dont give a damn when it will be delivered.</p>

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Replies (1)
Cape Union Mart
Cape Union Mart's reply07 Oct 2016, 13:37
Official

Good day,

Please accept our sincerest apologies for the disappointing experience you and your daughter have received from our online store. This is certainly not the experience we would want any customer to have when shopping with our online store. An online shopping experience should be a convenience and we are disheartened to hear that this has taken place. We will look into this with our online store and ensure you receive some feedback as soon as possible.

The Cape Union Mart Team