BB
BARBARA B

1 reviews | Active since Aug 2014

10 Feb 2016, 12:00

Bad salesman, bad attitude, 2 right shoes sold

I entered the store yesterday at Bayside mall to purchase a pair of Salomen Speedcross shoes that I have been saving for over two years for. Finally i could get a pair and the sales man named Jarrod was so busy having his own conversation and was almost upset that i interrupted because i needed help. He proceeded to try to give me a lengthily story about the shoes (very rudely) and their purpose, which I didn't ask for. I abruptly interrupted him and said i know about the shoe I just want to try it on and buy it. After a look he gave me the shoe and i decided i wanted to take it, but he took the display stock shoe and put it in the box. I asked for a new pair but he said they didn't have. I went to the counter, paid and left but when i got home and opened the box realised that the idiot had given me two right shoes. Grrr. This means he **** too as there must have been another pair. But I subsequently found out today that both sets are display set. How silly is it to use two sets for display and not be able to sell the other pair? Why couldn't they use one set, right one on the shelf and left in the window and have brand new pair to sell......arrrrgghhhh.<br>

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Replies (1)
Cape Union Mart
Cape Union Mart's reply14 Feb 2016, 11:39
Official
Hello BCBOWKER,

We are terribly sorry to hear about your experience in store please allow us to try and turn this experience into a positive one. We will be in touch shortly to have this resolved for you.

Regards
The Cape Union Mart Team