Bad customer service from the Manger @ baywest cape union mart

Went to the baywest Port Elizabeth store. The salesman helped me and checked on the system for a jacket in my size. I wanted the k-way k-lite jacket in XXL. He had a look for me on the system and said there is nothing available nor even online or in any of the stores in SA. I asked him is it not possible to back order it or any way for them to let me know when they have. He said he will confirm with the manager. Manager came and he explained to him he did look and it's no where available before he could even explain to the manager further The manager lifted he's hand and shoulders you could see he was about to ask to him now what should or can he do about it then. The sales man explained I wanted to know can it be backed ordered or how can we go about. He had such an attitude making me feel so unwelcome. Saying it's the most popular jackets and there is nothing he can do about it I just need to come in regularly and see if they have. He gave me the worst service I could have asked for just by the way he talked to me. Bad customer service. And even worse sales person because if I were the manager I would have shown the customer other options even explained the difference but no instead the manager had to be rude and make you feel unworthy... Little did he know me and my husband wanted to buy jackets and a pair of shoes we saw. But instead we just walked out.