Bad customer service

Item: Cape Union Mart
Rating: 1
Author: Danica G

Im super upset with the service. The chat was ended without proper feedback on a question I asked, this was not the first time I contacted the Customer care line(12 July). 11 July I was assisted by one agent and I never received a mail as stated I would. Cape Union never send me the 10% discount for first time purchase as advertised, i am super upset. 2 Agents failed to assist me, it feels like they do net even want to help

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Replies (1)

Cape Union Mart's replyOfficial

13 Jul 2022, 11:52

Hello Danica

Thank you for contacting us!

Please accept or sincerest apologies for the inconvenience caused.

Kindly note due to load shedding our systems do shut-down as well as calls for a couple of seconds until our generators switches on,

We have had a look into your the matter and have requested for the relevant department to resend the voucher ,

We thank you for your patience,

Kind Regards
Cape Union Mart Team

Cape Union Mart's reply13 Jul 2022, 11:52

Official