Bad customer service by Store Manager at cape union mart

What is Bad Customer Service? Bad customer service can be defined as when a business fails to meet the customer expectations in terms of service quality&overall customer experience. I have been shopping at cape union mart regardinb all my camping and hiking essentials for over eight years now, in the past year I have brought over 20k products for a youth camping organization which I am involved in, and I have always had a pleasant experience but today when shopping for seven hiking back packs for my family of eight not including a toddler, I was instructed by Refilwe the “manager” at sandton city stores that my money is not good enough or needed by the store, the misunderstand I call it began when the store “manager” Refilwe approached me in the bag section of shop, shouting at the top of lungs that I must use the in store sanitiser before I can be in the shop, I explained to her, that I have already done that, she processed to say that she needs to see me use the sanitiser because she “says so” and she is the Authority! I found this strange and unusual however processed to go about my business, she then grabbed me by the arm and said, are you crazy or dumb you must sanitise your hands before touching any items, I advised her that I have already sanitised my hands with my personal sanitiser,I have not touched a single item, also I can show her my personal sanitiser, but I only did this because I could not find the in-house sanitiser, she then walked to her extremely darker older female/male friend and said her/him look this idiot doesn’t want to sanitise who also yelled at me calling me a nut using profanity towards me saying you must sanitise and called me a ****, I said to both of them I can use or show my product which I bought at the clicks sandton, Refilwe then said please leave the store or she will get security, shocked at this I encouraged her to do so, minutes later security arrived, asking me what the problem was, I told the mall officer that it’s best he asks Refilwe who called him what the matter was, at this point Refilwe was dragged alway from the incident as she was clearly irate, I explained what had transpired to the Security guard, she said to me, that his hands are tired and must leave on instructions of the store manager, he said this in-front of the the male employees who stood their and did nothing because of what I can only image being fear of irate ragging manger. I am complete disappointed and saddened by this and never want to go back to cape union mart, I will be taking my money and business elsewhere on instruction of the irate manager. Harassment, insults must be addressed urgently.