bad client experience with a warranty claim

I purchased a K-way panorama 3 person tent on 2021/09/13

the second time I used it (in normal weather conditions) one of the eye lids which keeps the tent poles in place tore off, on December 2021/12/04 I requested a warranty claim as this was manufacturing fault with the tent, they then gave me the following options

1. take the tent to my nearest kway store for them to send it out to the manufacturer to fix which takes 3 months or more 2. they will collect the tent and send it back after 4 months as I live in a very remote area and my closest Kway store is 250 km's way

how can a client be expected to wait 4 months for a new product to be fixed that was purchased brand new?