Bad Attitude and Poor Service

Re: Cape Union Mart Sandton City On the 17th March 2018 we went searching for a particular shoe that was bought previously from the store, a brand that’s commonly sold by Cape Union Mart (Merrell Reflex II Mid) we were informed that the shoe was discontinued and that stock could not be located anywhere in the world. However, we told the guy that its currently being sold by Merrell online. He refused to check for us stating his previous words as fact. No alternative shoes or way forward was offered. Instead we were asked to check online if we believed we could find it.

We were able to order the shoe via Merrell online and received delivery within 2 working days with no help from Cape Union Mart.

As a regular customer at Cape Union Mart stores, service such as this is very disappointing and encourages more customers to support online shopping.