mM
manssteve M

1 reviews | Active since Sept 2016

22 Aug 2018, 14:00

Bad after sales service from Cape union mart !!!

I bought a pair of Salomon XA PRO 3D shoes from Springs branch , I told them that my old Salomons did not last and do not want to go thru the same problem again. They assured me that if there is any problems in 12 months that they will give me a new pair. The shoes is coming apart from the sole. I gave them in at Heidelberg branch now they want me to wait 6 weeks just so glue them back. When I phoned now the lady said that she will get them back and I need to take them to Springs where I bought them. As I did not buy them from Heidelberg is it not the same company. I want new shoes as I paid R2500 for them to last. I do not even run with them and only use them 3 times in a week.

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Replies (2)
Cape Union Mart
Cape Union Mart's reply23 Aug 2018, 10:24
Official

Good day SteveMans,

Thank you for bringing this to our attention.

The store manager will be in touch shortly to have this matter resolved.

Kind Regards,

Cape Union Mart

mM
manssteve M's update26 Aug 2018, 18:51
Reviewer Update
Hi Cape Union Mart sorted the probleme and gave me a new pair of Salomons. Regards