Awaiting a Repayment on Goods paid for twice on 22 October 2025

I purchased a K-WAY jacket and shampoo on 22 Oct 2025 at the Weskus Mall branch. When I paid with my FNB Card the assistant Zaid McDonald told me that the payment had not gone off. I went to the car and paid R1680.00 to Gabrielle Carrolison. Unfortunately I did not keep the slip. I returned to the store on 23 Oct with a copy of my bank statement to prove that the payment had gone off. Zaid McDonald said that he remembered that I had paid Gabrielle in cash but she said that she did not remember. Percieval Koopman, the acting manager promised to send an email to customer services and cc me. To this day I have heard nothing. I have gone back to the store twice since then. Gabrielle also promised that she will sort the problem out but I have heard nothing. The fact that the goods are in my possession surely is also proof that it is paid for. This is extremely irritating.