Avoid Online Shopping

I purchased an online order for 3 items of clothing. Payment went off my credit card very soon thereafter. However, I have not received any confirmation of this order, not do I receive any emails regarding the status of my order.

I have tried to log in to my account but am told that my email or password are incorrect. When I try the "Forgot my Password" option, I am told that an email will be sent but nothing arrives. I have phoned the Claremont branch and was told that quite a few customers were experiencing problems and I was given the email address of someone who deals with these problems, in Customer Care. I have emailed twice but have not received any acknowledgement that my emails have been delivered, read and there has been no reply.

My money was deducted very quickly so I am owed the curtesy of a confirmation or a reply to my emails. Alternatively, my money should be refunded forthwith.

Shoddy service which seems highly suspicious, too