Appalling service from Cape Union Mart

I will never buy any thing from Cape Union Mart ,I placed an order for a jacket on the 25th of April,I was told goods will be delayed due to lock down regulations,I then on the 8th of May realized maybe the address was wrong ,I sent an inbox via facebook to correct the error ,days letter when I checked if the error was fixed a Consultant from Head Office called to say there was a mistake on the side the consultant was still news,literally the following day I was told to email my banking details for a refund ,and I did that....I have been following up since then ,only to receive an email yesterday to ask for my banking details meaning I have to wait for another 15 day because of a mistake from their side. This is so wrong and I refuse to accept such.I will lay a formal complaint even in the Nationat Consumer page. They don't take their clients seriously