APPALLING SERVICE

Cape Union Mart Loch Logan Waterfront, Bloemfontein. Supervisor : Chris Manager : Carina

I took in a jacket on the 3rd of June for repair. Chris informed me that I should pay R250 , and expect this to take 3 months. You do understand that you are not building Maybach Engine's right? After expressing my shock to Chris for a company that takes a quarter of a year to patch one jacket, I asked him to phone his factory and ask if they can do it in less time. Him phoning them, and asking them if they can accommodate me, was according to Chris the "extra mile" that they walk for customers, and that they will never ever do this for me or anybody again. Chris walked half a meter to the telephone I asked him to pick up. I wouldn't call this the "extra mile" if I was you!

Hold onto your seats. 9 days later I go back to to find out what is going on, since a company that takes 3 months to patch a jacket, will definitely not send their customers updates. My jacket was only received by the Factory that day. You use RTT Couriers, whom apparently according to this time line makes use of their feet, and not a vehicle. How on earth am I suppose to be satisfied with this? And I wasn't allowed to voice my disappointment to the store manager, as she had the audacity to call me rude, and that SHE will be ending the conversation. ARE YOU KIDDING ME??????????????????????

I spend thousands of rands in your store. I will make it my mission to broadcast this appalling incident. You should not be allowed to take customer's money but get away with ********** after service. Go read your Hello Peter and Google Complaints!!!!!!!!!!!!!!!!!!

SIES!!!!!!!!!!!!!!!!!