Appalling service

I purchased a K-Way Orion 3-in-1 jacket from Cape Union Mart Tygervalley store. The sales consultant that assisted me on the day advised me that should any damage occur to the duck-down inner, that Cape Union Mart would be able to repair it, as they had a repair factory located somewhere in Cape Town. On the 24th April 2021, I accidently hooked the inner jacket which tore it slightly on one panel on the back of the jacket. The following day, I took it straight to Cape Union Mart Tygervalley for repairs. I was advised by the lady that assisted me that I would need to pay R250 now as a deposit, and that it would cost an additional R100 per panel that would need replacing (so R100 as only one panel was damaged) and that the repair would take between 6-8 weeks. She also advised that the people performing the repair would be in contact with me to accept this quote, and that I could contact the branch to follow up on the process with a lady by the name of Chloe. I then phoned Chloe on the 5th May 2021, however, she was not available and was told she would contact me the following day. By the 7th May 2021, I still had not heard anything and contacted her again. She advised that if I could send her the original receipt from the purchase, she would be able to speed up the process of the repair. On the 13th May 2021, I sent through the receipt and Chloe acknowledged receipt and advised that she would be in contact. On the 31st May 2021 (into the 6th week of repairs), I sent through a follow up email to Chloe as I had had no feedback. She advised that unfortunately the repair factory did not have material and that I could purchase a brand new jacket at 60% of the purchase cost. By my estimation, this would be at a cost of around R2,000!!! After already paying R3,000 for the jacket and R250 for a non-existent repair, plus I don’t have the jacket. To say I am appalled by the service I have received is an understatement! Six weeks of the ‘repair time’ only to be told that it cannot be repaired, even though I was assured that it could be repaired if damaged as part of the sales pitch in the first place. I had no issue paying R350 to have the jacket repaired.