1 reviews | Active since Dec 2016
Account application rejected
<p>This is my first time dealing with Cape union mart and I must say it was not pleasant at all. I app**** for an account a week ago. I have received an sms telling me that some of my information provided was missing and I need to call them, they cant be bothered to call you. After I had called them and waited over 15 minutes the Applications department informed me that my application was declined due to RCS regulations. I asked the lady to explain to me and give me more information, and she just read the very same sentence that she told me over the phone. Well here is another client that you will loose, very dissapointed</p>
Good day Theo,
We're so sorry to hear of the unpleasant experience you have had with our third party credit provider.
This is definitely not the level of service we would like any of our customers to experience when dealing with Cape Union Mart and it's partners.
We will have this escalated to RCS and the relevant leaders involved to ensure you receive some feedback as soon as possible.
The Cape Union Mart Team
Good day Theo,
We're so sorry to hear of the unpleasant experience you have had with our third party credit provider.
This is definitely not the level of service we would like any of our customers to experience when dealing with Cape Union Mart and it's partners.
We will have this escalated to RCS and the relevant leaders involved to ensure you receive some feedback as soon as possible.
The Cape Union Mart Team