Absolute lack of service from a non-existent service department

<p>After having been on the phone waiting to speak to a call agent to assist me in resolving a issue that I have brought to CUM on more than 2 occasions. no response from anyone at CUM over the last 2 weeks since the issue was raised. my gift voucher no is ********** ********** 96.</p> <p> </p> <p>I did a online purchase and entered my voucher, after the voucher was verified and deducted the order didnt go through and I am now sitting with out a voucher or a product that I wanted.</p> <p> </p> <p>This was a automated response: "</p> <p>Hello Explorer,</p> <p>Thank you for emailing Cape Union Mart</p> <p>We will be in touch within 24 hours to answer any queries you might have.</p> <p>Your request reference: (14808) . "</p> <p> </p> <p>That was on 07/02/2017</p> <p> </p> <p>This automated response below was on 31/01/2017:</p> <p>"Hello Explorer,</p> <p>We would like you to know that an agent is currently attending to your query and will be in touch shortly.</p> <p>Your request reference: (12530) .</p> <p>To add additional comments, reply to this email."</p> <p> </p> <p> </p> <p>Up till today, still no response</p> <p> </p>